Shipping, Refunds, Cancelations, Returns & Tax Policy

Shipping and Handling Agreement

Please allow for ESTIMATED 10 Business days Handling Time. (Monday-Friday)

All Sales are FINAL. Not Shipped, Unopened or Returned or NOT Shipped items shall be issued a Store Credit subject to approval approval.

Purchaser Agrees to the Terms of Shipping and Handling


We DO NOT ship to any Countries in Asia, Central or South America due to the lack of Tracking.

Return Policy

Defect Returns require prior authorization and a Jackson Electronic Luthier RMA (Return Merchandise Authorization). Jackson Electronic Luthier reserves the right to repair any defect claim.

Return Policy, Cancellation and Lost in Shipment Policy


Returnable within 7 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use or damage. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.


Buyer receives a full Store Credit less any shipping costs or a replacement item with no shipping charge.

Note: Please check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

e Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping Notes

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


Tax Policies


This shop collects taxes in the following regions:





District of Columbia*





New Jersey*

New York*



South Carolina*

South Dakota*




West Virginia*


*State sales tax is required in this region